Shipping & Returns

Delivery Charges mainland UK
 From 03/03/10 our shipping cost is a flat rate of £2.99 including additional items. The items will be sent Royal Mail Tracked 

Delivery Worldwide
We do not ship outside of the UK

Delivery Times
Delivery of products (stock items) will normally be made within 2-3 working days from clearance of payments. Any dates we specify for delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and should allow up to 28 days for despatch of the goods.

Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages, or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Time Limitation For Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days by e-mail.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to inform us within 7 days by e-mail.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that you may have.